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In this paper, we describe the recent approaches taken by Loughborough University to provide a quality‐based system for the effective deployment of computer‐assisted assessment (CAA). Specific attention is given to the development of the interdependent roles of two support services. The central CAA unit focuses mainly on providing and improving a quality delivery system, ensuring that the quality threshold is exceeded, and monitors future directions in the field of CAA. The Engineering Teaching and Learning Support Centre (Eng. TLSC) was set up to provide learning and teaching support for engineering academic staff, which includes the development of software and learning technology through provision of free time for the implementation of small projects. We examine the interaction and the synergy of these two services in achieving quality implementation into the curriculum.